Warranty & Returns Terms

Amp E-Bikes Pty Ltd stands behind the quality of its products. Our warranty covers manufacturing defects and material faults only. All warranty claims are assessed individually. Warranty approval, repair, replacement, or resolution timeframes are determined at the sole discretion of Amp E-Bikes Pty Ltd and/or its authorised manufacturing partners.

Warranty Coverage

  • All kits and batteries are covered by a 6-month warranty from the date of purchase.
  • Warranty coverage applies only to confirmed manufacturing or assembly defects.
  • Warranty support may include repair, replacement, or supply of parts only.
  • All warranty assessments, outcomes, and timelines are determined by Amp E-Bikes Pty Ltd or its authorised manufacturers.

Warranty Does Not Cover

Warranty claims will be refused if damage or failure results from:

  • Incorrect installation, wiring, or modification
  • Use by operators under 18 years of age
  • Water ingress, corrosion, or exposure to excessive moisture
  • Physical damage, impact, overheating, or misuse
  • Improper storage, charging, or maintenance
  • Use of incompatible parts, accessories, or non-approved chargers
  • Normal wear and tear, abuse, neglect, or accidents
  • Commercial use, competition use, or use on public roads where the product is not road-legal

Amp E-Bikes Pty Ltd reserves the right to decline any claim where misuse, negligence, or alteration is evident.

Warranty Process & Timeframes

  • All warranty claims require the customer to return the kit or battery to Amp E-Bikes Pty Ltd for inspection.
  • Return shipping costs are the responsibility of the customer, unless otherwise required under Australian Consumer Law.
  • Warranty assessment and resolution may take an extended period of time, including several weeks or longer, depending on supplier response times, international shipping, and parts availability.
  • No temporary replacements or advance refunds will be provided while a claim is under assessment.
    Important Notes

Unauthorised Tampering or Disassembly

Any attempt to open, disassemble, modify, repair, or tamper with any product or component supplied by Amp E-Bikes Pty Ltd — including but not limited to motors, batteries, controllers, wiring, BMS systems, or internal electronics — without prior written authorisation from Amp E-Bikes Pty Ltd will result in the immediate and permanent voiding of all warranty.

This includes:

  • Opening battery casings or breaking seals
  • Accessing internal cells, BMS, controllers, or motor internals
  • Third-party repairs or modifications
  • DIY troubleshooting or “inspection” involving internal components

Once unauthorised tampering has occurred, Amp E-Bikes Pty Ltd accepts no responsibility for faults, failures, damage, safety risks, or resulting losses.

Important Notes

  • All products are manufactured by independent third-party suppliers; warranty claims are processed through these manufacturers with support from Amp E-Bikes Pty Ltd.
  • Warranty coverage does not include labour costs, installation, removal, or third-party repair expenses.
  • Amp E-Bikes Pty Ltd is not responsible for downtime, loss of use, or consequential losses.
  • We do not offer refunds or returns for change of mind, incorrect selection, or buyer error, except where required under Australian Consumer Law.
  • Compatibility, sizing, and fitment are the customer’s responsibility prior to purchase.
  • These terms apply in addition to your rights under Australian Consumer Law.

How to Submit a Warranty Claim

If you believe your product has a genuine manufacturing defect:

  1. Email: sales@ampebikes.com.au
  2. Online: submit via our Warranty Claims form at ampebikes.com.au/warranty-claims. Include your order number, a detailed description of the fault, and clear photos/video. We’ll review and reply with next steps or return instructions.